We offer FLAT RATE SHIPPING of $30 Australia-wide via a range of providers including Star Track Express, ARAMEX Couriers, TNT and Australia Post. The most appropriate method of delivery will be determined based on your preferred delivery location.
Our Standard Shipping options deliver within 3-10 working days, depending on your location.
If we receive your order before 11am Mon-Fri AEST (business days), and stock is available, your order will be shipped that day. You will be notified if stock is unavailable and if there would be any delays in the despatch of your order
Deliveries will require a signature. If you’re not at home when your consignment arrives, depending on the delivery company a calling card may be left advising of the missed delivery or you will be contacted and advised how it can be collected. .
The order will be sent to your designated shipping address. Your shipping address can be changed as long as your order has not left our warehouse. To change your shipping address, contact our Customer Service team as soon as possible on 02 6651 7745 or email info@coffsworkwear.com.au stating your order number and new shipping address.
We do not currently offer shipping outside of Australia.
We are not able to ship orders on New South Wales public holidays.
Coffs Workwear & Safety has a no questions asked returns policy and returns will be accepted for change of mind on goods purchased online within 30 days from date of invoice or at any time if goods are deemed faulty. If you are not happy with your purchase, you may return the item to Coffs Workwear & Safety for a full refund or exchange within 30 days of purchase.
In order to return or exchange your purchase, the products must be in the same condition as originally received, in original packaging and include swing tags/labels.
To Return an Item:
Call us on 02 66517745 or email info@coffsworkwear.com.au for a Return Merchandise Authorisation Number (RMA).
Complete the Returns Form that is provided – remember to include your RMA Number, Personal details and reason for return.
Send the item in the original packaging with the returns form to:
ATTN : Returns Team
COFFS WORKWEAR & SAFETY
Unit 3 / 84-90 Industrial Dr
Coffs Harbour NSW 2450
We recommend you use a trackable shipping method to ensure that your return is delivered safely to us as we do not accept liability for any returned items until they are received at the return address provided.
Coffs Workwear & Safety does not sell used products. Your items must be returned in new and unused condition with all tags attached and in original condition. Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to,deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.
We will refund your purchase within 7-10 days of receiving the return. Your refund will be issued through the same transaction method used to make the original purchase. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order.
Shipping costs will not be refunded to the purchaser except if the product is found to be faulty.
If you would like to exchange your goods we recommend placing a new order on our website and returning your original items for refund to avoid exchange items selling out.
Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled and the goods will be assessed. We may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund (or product may be replaced), including any postage paid by you, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment.
For additional information please contact our Customer Service Team on 02 6651 7745.
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